Bens Blog

Last month I wrote already about my adventures with Deutsche Bahn AG , the german railway company. They made my fiancée missing her flight, spending the day at the airport and spending a night in the hotel, it cost over 250 Euros . The customer service from Deutsche Bahn at the airport told me I should send them all my receipts and they would give me the money back. Thats what I did almost 4 weeks ago and today I got a letter back saying they only pay 20% of the cost of the ticket we were delayed with, so I got a gift certificate worth ONLY 11 Euros . I don't need a gift certificate, I'm moving to Canada next month and with 11 Euros I can't even get a one way ticket to the next city. I was really upset and called them right away, after discussing and complaining what a crappy service that is and how much I spent because of them, the lady at phone finally offered me another gift certificate worth 20 Euros. I wonder if I'll ever get it. But it still doesn't help me a...

Last week on wednesday my fiancée had to fly back from Frankfurt to Toronto with the 10am flight with Air Canada. To be able to spend more time together we decided to take the train from Freiburg at 5:54am instead of going by car. Usually the train arrives at 8am which gives you plenty of time to check in and go to the gate - but not this time. A few minutes before we would of arrived at the Airport there was an announcement that they have problems with the second part of the train and we had to stop at a very small train station. First the made everyone from the second part of the train to the first part. After trying to disconnect the second part there was a second announcement that it wouldn't work and everyone should go out of the train (it was about -10 degrees outside) and wait for the next train that should stop in about 10 minutes. It was the first time in my life that I had to go out of a train jumping out of the train since the platform was ways too short for the train. A...